Have you ever awakened in the night and said, “Holy Crap, I haven’t seen ___________ in my business for a long time?”  I have and it’s not a nice feeling.  From there you go to trying to figure out how long it’s been and chances are it’s been quite a while.  Then you start the reconnaissance to try to find out where they went.

The more valuable the Customer, the more it hurts.  What happened?    Not that it makes you feel any better, but there’s a pretty good answer to what happened and you’re not the only small business owner it happens to.

Fortunately this doesn’t have to happen.  Over forty years of entrepreneurial experience has taught me how to minimize losing Customers and my mission is to share that information with you. 


“Bill Packard is one of the first business coaches that I’ve seen who really understands how basic Customer service techniques can help win and maintain business.  He applies a marketing perspective to his coaching clients and helps them understand exactly who their Customer is, what makes their product or service unique and how they can grow their business.” (Peter Palermo, Elm Street Marketing Essentials)

I’d love to help you grow your business and help give you the freedom to work on your business instead of just in your business.  Our first meeting is always free.  Absolutely no obligation. 




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